12-inch Off-Road Brake Magnet

Frequently Asked Questions & Usage Tips

• DO check your wiring polarity: Ensure you correctly identify and connect the brake lines, as incorrect wiring can cause weak braking or complete magnet failure.
• DO inspect the drum surface: Always check the inner face of your brake drum for deep scoring or uneven wear before installation, and machine or replace the drum if necessary.
• DO bed in your new magnets: Allow the new magnets to dynamically seat against the drum surface by applying the manual brake controller override gently during your first short trip.
• DO verify left and right orientation: Double-check your backing plate side, as off-road magnets must be oriented correctly relative to the forward rotation of the wheel.
• DON’T use standard clips on rough roads: Avoid installing traditional retaining clips if your off-road magnet uses a clip-free slit design, as vibrations will fatigue and snap them.
• DON’T allow grease on the magnet face: Never touch the friction surface with greasy hands or let bearing grease contaminate the magnet, which drastically reduces braking efficiency.
• DON’T ignore wiring insulation: Do not leave bare wires or loose connections exposed to the elements, as off-road water crossings will quickly short out the electric circuit.
• DON’T mix old and new components: Avoid pairing a brand-new off-road brake magnet with a heavily worn arm or severely pitted drum, as this causes uneven braking and premature wear.

Our Service Lifetime Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Couplemate™ is a manufacturer and vendor of high-quality towing, trailer, and caravan components. Couplemate™ Core Goods and Custom Work are guaranteed to be free of defects for the service lifetime of the product when used as intended.

Warranties are non-transferrable and Couplemate™ requires satisfactory proof of purchase prior to issuing a remedy. The full Couplemate™ Warranty Policy can be found in the Terms & Conditions: Section 8 – Consumer Guarantees & Warranty.

Warranties are in addition to your rights under the Australian Consumer Law. If something is wrong with your order, please contact our team.

60-Day Returns

After 60 years of experience, we know that life has its unpredictable moments.

All Couplemate™ orders (online, over the phone, or in-store) have a 60 day period for change-of-mind returns and exchanges. There are some items that can’t be returned and some returns may incur a 15% restocking fee.

You can view our full policy for change-of-mind returns here.

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