International Orders

As of 2023, Couplemate™ dispatches international orders within two categories:

Standard Consignments

Standard consignments are referred to as orders that are 20kgs or under. Standard consignments can be shipped in a satchel, parcel, box, or small carton. Couplemate™ dispatches orders within this category daily.

For standard consignments, couriers can include:

• Australia Post (who uses Qantas Air Freight)
• FedEx International (TNT)
• DHL

Commercial Invoices are provided with each purchase. The maximum order weight for this category is 20kgs, with no opportunity for multiple packages.

Oversized Consignments

Oversized consignments are referred to as orders that are 20kgs or above. Oversized consignments will typically require shipment on a skid or pallet, or will otherwise require additional care during transport.

Orders will always be considered oversized if they contain the following products or weights:

• Bare Axles
• Braked Axles
• Landing Legs
• Leaf Spring Suspensions
• Independent Coil Suspensions
• Combined order weight of 20kgs or more.

For oversized consignments, our couriers can include:

• FedEx International (TNT)
• DHL
• Mainfreight

Oversized orders may incur additional handling fees from the shipping company. This can include tailgate delivery fees and residential delivery charges. To avoid these charges, Couplemate™ recommends collection from your local depot where possible.

If you have questions regarding oversized consignments, our friendly sales team are available to help. You can contact us at +61 7 3348 3822, or sales@couplemate.com.au

For our shipping policy, visit here.

You can also visit out warranty policy here.