Warranty & Return Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Products manufactured by Couplemate carry a lifetime warranty under our terms and conditions when used per our recommendations on each product page. Except for disposable parts. For example, bearings, brake pads, etc.

Couplemate, under our terms and conditions, will replace the goods and pay all freight inbound and outbound if the goods are subject to a warranty.

Any products thought to be faulty can be returned to Couplemate Trailer Parts Pty Ltd for investigation at the customer’s expense. We reserve the right to determine whether the item/s are faulty or have been incorrectly used or mistreated.

Any specially ordered axles are not returnable, for example, IRS, Overlay and Drop Axles.

We are happy to accept any unwanted stock within seven (7) days of the invoice. Returned items must be in “as new” condition for resale. Couplemate Trailer Parts Pty Ltd charges a re-stocking fee of 15% will apply to any authorised returns plus freight if the goods returned are not subject to warranty.