Warranty & Return Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Couplemate™ offers a 12-Month Manufacturer’s Warranty wherein materials and workmanship are guaranteed to be free of defects for the service life of the product (when used as recommended). Couplemate™ reserves the right to inspect any equipment found to be defective. Should a product be believed to be defective, cease use of the equipment and contact Couplemate™.

Couplemate™ understands that not all trailer projects can be completed within a standard 14-day return policy. As such, Couplemate™ customers can make change-of-mind returns for up to 60 days after your order is dispatched. To accommodate this, however, there is 15% restocking fee for all non-exchange returns.

Couplemate™ Custom Work (such as Axles and Independent Suspension) are not subject to Change-of-Mind returns.