Customer Reviews

Cruisemaster lock Very very happy. Good service, quick postage one day interstate delivery.
Part fits perfectly. Highly recommend purchasing from couplemate,

Alko coupling Ordered Thurs afternoon received coupling Tuesday morning. In regional Victoria. Very impressed with service and the price of the coupling

12 Pin Trailer Pug and Socket Great quality product, very reasonable price.
Excellent service and communication.

Happy customer Quick and efficient service without drama’s

Very great Quick service The best service any where

Very quick order despatched and received

Purchase of caravan jockey wheel Easy to order, pay and delivery was fast. All good.

Fast Service I place an order at 10.30 am by 12.00 am it has been dispatched. that's what I call fast... read moreI place an order at 10.30 am by 12.00 am it has been dispatched. that's what I call fast service . Let hope our postal service can match your good work.

DeeMaxx S/S Backed Disk Brake Pads Caitlin did a great customer service job last Thursday as these parts were currently out of stock.
Caitlin rang... read moreCaitlin did a great customer service job last Thursday as these parts were currently out of stock.
Caitlin rang their supplier and confirmed that their supplier was receiving a shipment early the next week and could direct ship the parts to me. I decided to order the parts as no other supplier had current stock or could reliably tell me when they would have stock. Couplemate's price was about 40% more ($198 vs $135) than another quote which stated delivery would be 4 to 6 weeks - but I needed the parts asap.

I received the parts today - Wednesday, 4 business days from placing the order - fantastic customer service. read less

Perfect customer service I don’t leave reviews but Couplemate deserves one. I ordered a part and need it fast. When the order... read moreI don’t leave reviews but Couplemate deserves one. I ordered a part and need it fast. When the order went through it was standard delivery but I needed express. I sent through a message and they sorted it out straight away and it was on it’s way. So easy, very responsive, exactly what you want. Cheers. read less

Called from Vic to seek advice re flipping axle on my caravan. Gentleman on phone extremely helpful. Thank you

Quality service Very happy with the speed of service and the quality of the goods i purchased, i would recommend this... read moreVery happy with the speed of service and the quality of the goods i purchased, i would recommend this company to anyone that asks read less

Replacement electric brake kits Products were in stock and arrived within 3 days of ordering allowing holidays to continue!

Order No. 106575 - Tim Orpen - 62mm Pintle Towball Couplemate Team,

Guys, your service was outstanding, but I did not receive the full order (there was no washer included in... read moreCouplemate Team,

Guys, your service was outstanding, but I did not receive the full order (there was no washer included in the pack - I received the towball & the nut, but no washer),

Any chance you can send me the 32mm washer to go with the set?

Many Thanks
Tim Orpen read less

Electric brake kit Ordered Dexter 10 inch electric brake kits (left and right) for the caravan. The kits were delivered promptly exactly... read moreOrdered Dexter 10 inch electric brake kits (left and right) for the caravan. The kits were delivered promptly exactly as I ordered. Second time I've ordered something from them and I'm sure it won't be the last.
Thankyou, Don. read less

Fulfilling my order Thanks heaps for the prompt service. Means a lot. Regards Stuart”